Refund policy
Last Updated: September 28, 2026
This Refund & Return Policy applies to all purchases made through thewooblas at thewooblas.shop.
This policy explains the circumstances under which customers may request a return, replacement, or refund for products purchased from our store.
We review refund and return requests based on the circumstances of each individual order. During our review process, we may consider order records, delivery information, product details, and reasonable supporting evidence provided by the customer.
Nothing in this policy is intended to limit any rights or remedies that cannot be excluded under applicable law.
1. Return Eligibility
We generally accept refund or return requests when an item:
- Arrives damaged during transit;
- Is defective, malfunctioning, or cannot reasonably be used as intended;
- Is incorrect or different from the item ordered;
- Is materially not as described on the applicable product page.
Requests must generally be submitted within 30 calendar days after the order is marked as delivered.
Depending on the nature of the issue, we may request additional information, require the item to be returned, offer a replacement, provide a refund, or provide another appropriate resolution.
2. Non-Returnable Situations
Except where required by applicable law, we generally do not accept returns or refunds for:
- Change of mind;
- Buyer’s remorse;
- Personal preference;
- No-reason return requests;
- Selecting or ordering the wrong item;
- Items that have been opened, used, altered, emptied, contaminated, or damaged after delivery, unless the request relates to a reported defect, damage, incorrect item, or material difference from the product description;
- Items returned without prior authorization or contrary to the return instructions provided.
Minor differences in color, packaging, appearance, or screen display may not by themselves qualify as a material difference from the product description.
3. How to Request a Return or Refund
Please contact us before sending any item back.
Your request should include:
- Your order number;
- The email address used when placing the order;
- A clear description of the issue;
- Photos or videos showing the issue, where reasonably available;
- Photos of the product and packaging, where relevant;
- Carrier or delivery damage information, where applicable.
We may request additional information where reasonably necessary to review your request.
Contact Information
Email: AshleyHanson5079@outlook.com
Website: thewooblas.shop
4. Return Authorization
Do not send any item back until we provide return instructions.
Unauthorized returns may be refused, delayed, or handled differently from an approved return request.
If your return is approved, we will provide instructions regarding the next steps.
Please do not send returned items to our mailing address unless we specifically instruct you to do so.
5. Return Shipping Costs
If a return is approved because the item was damaged, defective, malfunctioning, incorrect, or materially not as described, we will review the circumstances and provide appropriate return instructions.
Where applicable, we may provide:
- A prepaid return label; or
- Another reasonable return-shipping solution.
If a return is accepted for reasons not caused by us, the customer may be responsible for applicable return shipping costs unless otherwise required by applicable law.
6. Inspection and Resolution
If we request that an item be returned, we may inspect the item after it is received.
After reviewing the request and any returned item, we may provide an appropriate resolution, including:
- A refund;
- A replacement;
- Another reasonable resolution.
A request may be denied if the returned item does not reasonably correspond to the approved claim, appears materially altered or misused, or is unrelated to the applicable order, subject to applicable law.
7. Refund Timing
Approved refunds are generally issued to the original payment method used for the purchase whenever possible.
thewooblas accepts payments processed through:
- Shopify Payments;
- PayPal;
- Credit Card payments.
Refunds will be issued to the Original Payment Method used for the purchase.
After we process a refund, the time required for the refund to appear in your account may vary depending on your:
- Bank;
- Card issuer;
- Payment provider;
- Other financial institution.
We cannot guarantee the exact time required for a financial institution to process and post a refund.
The treatment of original shipping charges, return shipping costs, taxes, and other fees may depend on the circumstances of the individual order and applicable law.
8. Replacements and Exchanges
We do not guarantee direct exchanges.
If a replacement is appropriate and the product is available, we may offer a replacement for an item that was:
- Damaged;
- Defective or malfunctioning;
- Incorrectly shipped;
- Materially not as described.
If a replacement is unavailable, we may provide an approved refund or another appropriate resolution.
9. Late or Missing Refunds
If you have been notified that a refund has been processed but you do not see it in your account, please:
- Check your bank or payment account;
- Contact your card issuer or financial institution;
- Allow additional time for the payment provider to process the transaction.
If you still have questions, please contact us and include your order number.
10. Changes to This Policy
We may update this Refund & Return Policy from time to time.
Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
11. Contact Us
If you have questions about this Refund & Return Policy or an existing order, please contact us.
Legal Company Name: thewooblas
Store / Brand Name: thewooblas
Website: thewooblas.shop
Email: AshleyHanson5079@outlook.com
Phone: 850-664-7938
Mailing Address:
3646 Glendale Ave
Green Bay, WI 54313
United States
When contacting us about an order, please include your order number so that we can assist you more efficiently.